You have every right to be frustrated and angry. I guess it does not matter where you live, being sick and trying to get help is like running through a razor blade maze!! I am so sorry that you are having such a difficult time. Did you have the note from your doctor with you at the time of your appointment with the BC official?? If so, like you I don't understand why he made those comments.
I do hope that you are approved and that you get some help. Remember that we are here for you and that it is perfectly OK to voice your anger and frustration here!
Peace and Blessings
Look For The Good and Praise It!